• By submitting your enrolment form via our website, you are agreeing to the T&C’s contract as per website waiver. 
• All members must download our app “Audiri” and join our Facebook community prior to starting classes. 
• We have a ‘No change of mind’ policy. You must commit for a full term in the classes that you have enrolled in. No refunds or credits will be given. 
• If the student is under the age of eighteen years old a parent/guardian will need to sign the documents on the students behalf. 
• If a student is absent please email fill out an absentee form via our app “Audiri”. 
• We expect 100% commitment and attendance from all students when enrolling. 
• Students are expected to arrive five minutes before their class commences. 
• Students under the age of 18 are to be collected on time by a parent/guardian before leaving the premises. Students are prohibited to wait outside the studio after class is finished and must be collected from inside the studio by a parent/guardian. 
• If a parent is expected to be late picking up a student, they are to advise staff in advance.  
• Whilst you are enrolled with Dance Nation Academy, enrolling at other studios or participating in classes is off limits. External workshops must be approved by Director.
• You must seek permission before auditioning for any external programs/companies. 
• Dance Nation Academy do not offer make up classes.

• If you wish to communicate with any member of the Dance Nation Academy team, please email admin@dancenationacademy.com or phone/text 0421 792 906. 
• Please do not contact staff on their personal devices or social media in regards to DNA matters. If we find students or parents are breaching this protocol the student may be asked to leave the studio. 
• Our Facebook page is a compulsory platform where all class footage is shared for the students to practise. Please refrain from using this platform to express feedback or personal concern, you can email us privately at admin@dancenationacademy.com to discuss these matters. Any such comments will be deleted. 
• Social Media; For the safety of our students and staff we advise against communicating with dance teachers directly on this network. 
• We encourage all students to tag us on instagram and TikTok when sharing content – @dancenationacademy and using the hashtag #teamdna 

• It is compulsory for every student to attend every concert and rehearsal (within their age group).
• If a student is absent from one or more rehearsals, they will be unable to participate in the Dance Nation Academy annual concert.
• Film or flash photography is prohibited throughout the Dance Nation Academy annual show.
• Parents are required to purchase the necessary under garments required for the concert eg. dance tights, runners etc. More information will be emailed closer to the dates. 
• If your account balance has an outstanding amount before theatre rehearsals commence, students will be unable to attend until debt is cleared. 

• All students are required to wear the compulsory uniform to each class and the correct dance shoes for each specific class. 
• Grooming for the ballet classes must be adhered to at all times. (inters age group up)  This includes: Ballet bun, black leotard, pink tights and pink ballet shoes. (black ballet skirt or black leg warmers optional)
• If you are waiting for stock to arrive, please ensure your child is wearing full black attire that they are able to dance in. 
• All custom dance stock can be purchased from our dance shop. All other items can be purchased from Sage Dance wear (our local dance supplier). 

• From the date that you receive your invoice you have 14 days to make full payment. 
• If you fail to make payment by the due date you will incur a $5.00 per day late fee until they are paid. e.g. if you are five days late your late fee total will be $25.00 (weekends are included) 
• We do have Visa/Mastercard facilities on site. If you choose to use this payment method you will incur a 2% surcharge per transaction. Alternatively, we accept cash and bank transfer payment. 
• If a bank transfer is made please send a copy of the receipt as proof of payment to accounts@dancenationacademy.com to avoid late fees. 
• When labelling your bank transfer payments please use the invoice number only as the description. 
• When paying your fees please pay attention to the bank details listed on the invoice as we have 2 seperate accounts.
• We accept one payment from one family member/guardian only. If you are splitting the payment between multiple family members/guardians, you are to organise this prior to making payment. 
• If you have made arrangements with external companies that are paying on your behalf, such companies must pay within our time frame as per our terms and conditions. It is not Dance Nation Academy’s responsibility to be chasing payments. 
• If your late payment fees exceed 14 days, students will no longer be allowed to participate in classes until the students debt is cleared.
• We don’t accept advanced payments for any future fees (eg. Costumes, online footage). You will be billed by the term. 
• If you have outstanding fees from the previous year or term you will not be able to commence classes until your debt has been cleared. 
• Credits will be applied to your account if there are any overpayments or discrepancies to your invoice. (Fees, missed private lessons, costumes etc)  
• DNA charge a holding fee to any students that are absent for longer than 3 weeks plus (eg long holiday, extreme injury). This must be approved by the Director. The holding fee is $5 per enrolled class per week which will replace your regular term fee. The holding fee is put in place to secure your child’s place within the class due to our wait list. 

• Dance Nation Academy offer payment plans via Ezy Debit. 
• Payment plans are only issued for term fees.
• Payment plans are only valid for 5 weeks. The customer will be able to nominate a day for debit and the amount, as long as its paid within the 5 weeks.  If you choose to use this option and you have two or more failed payments, your payment plan contract will be void and the remaining balance will need to be paid in full within 7 days. 
• Payment plan fees are as follows:
  • Ezi Debit set up fee/admin fee $5.50 which will be deducted in the first transaction. 
  • Weekly fees Bank transfer $1.20
  • Visa/Mastercard 2.5%. 
  • Amex / Diners 4.4% 
  • DanceBiz fee – $1.00 which will be added to your invoice. 
  • Ezi Debit Failed payment fee $21.90 per failed payment 
• Please contact reception for information regarding payment plans and how to set one up. 

• Every student/s is expected to purchase one copy of the concert footage per family. You will be issued one invoice for the total amount. 
• Each family will be billed annually to gain access to our studio app to keep up to date with all information. 
• Each students will be billed a $10.00 concert fee (only 1 concert if dancing in junior and senior). This covers all hair and grooming for the productions.
• Dance Nation Academy do not hire costumes. All students are required to purchase a costume for each routine they are performing in. Costume prices range between $60- $110 per costume. If the costume is not paid by the due date, the student will miss out on receiving their costume and will not be able to perform in that specific dance/routine.
• Students may be required to purchase various dance tights, under garments and shoes for their concert routine/s. Please note we reuse the same style of shoe multiple times to keep the costs low. 
• Concert tickets, more information will be emailed out, closer to date. 
• Awards night tickets, more information will be emailed out, closer to date. 
• Competitions, all students competing in troupe, solo, duo or trio’s must pay for their own entry fees and require permission before entering any competition. 
• Selected students may be required to purchase a Wiglet (ponytail hair piece) for the concert. Orders are placed through the studio. 
• Selected students will be chosen to represent Dance Nation Academy interstate/overseas. If the student/parent chooses to accept they are required to fund the students trip (air fares, accomodation, food etc.)

• If an injury or serious illness occurs, that leaves you incapable of continuing with your dance training, the Director will assess each case and determine what outcome will be best for both parties.
• Parents are not able to watch classes from inside the studio. We do have viewing windows available on the premises however, parents are only able to view the last 15 minutes of classes. This excludes Tiny Tots and Sub Juniors age groups. Those parents/guardians will be able to stay at the viewing windows for the whole class. 
• All students property should be stored in the storage spaces provided in the studios/change rooms whilst the dancers are in class. Please note that while Dance Nation Academy will store lost property, we take no responsibility for items left on the premises. 
• No food and drink is to be consumed in the dance studios, only water (no glass bottles)
• Dance Nation Academy is a nut free zone. 
• No mobile phones are to be used by students during class. Any emergencies can be directed to reception.
• If a student is caught vandalising DNA property (this includes consumption of food from our staff kitchen, drawing/jumping off walls, breaking studio equipment), your enrolment will be instantly revoked. 
• Any damages to the studio caused by a student will be billed for the costs.
• Dance Nation Academy has a zero tolerance for bullying. If you are caught disrespecting or causing harm to other students or staff, you will be given one and final warning. If the behaviour continues, the students enrolment will be terminated effective immediately. If you are being bullied please advise your teacher or the admin team. 
• If a student or parent wish to communicate with teachers of Dance Nation Academy in regards to their training, you are to contact the DNA team and they will assist you. You are not permitted to contact the teacher directly. 
• Dance Nation Academy is committed to providing a safe and healthy work place for employees, contractors, dancers and visitors. We request all parents to observe their child’s safety and communicate any information that would improve the students well-being. 
• Dance Nation Academy have a first aid kit on site at all times. We also have multiple staff members that are First Aid qualified. If a child injures themselves we will contact a parent or guardian to pick the student up. In the event of an emergency, an ambulance will be called immediately. 
• Choreography; To preserve the intellectual property of our teachers work, all choreography for competitions, annual productions or casual/workshop classes taught at Dance Nation Academy, remains the property of Dance Nation Academy and/or its teachers and may not be used without permission. 
• As Dance Nation Academy is not a licensed child minding facility, we are unable to “mind” other children not enrolled or participating in classes.
• Parents and students are prohibited to film or photograph group sessions. You are only able to film/photograph your child. 

Dance Nation Academy will not issue refunds on the following items. 

• Dance Fees
• Online zoom classes 
• Costumes 
• Uniform/Merchandise 
• Awards night tickets 
• Concert tickets
• Wiglets 
• DVD/Concert Footage
• Workshops
  

• Physical contact between a teacher and student may be required to demonstrate, correct or assist with dance or tumbling movements.
• Any inappropriate or indecent physical contact between staff, students or visitors of DNA must be reported immediately. 

• If Dance Nation Academy is forced to close due to government restrictions, all classes except acrobatics will automatically migrate over to our online platform via Zoom. 
• All enrolled students are expected to take part in all online classes during the lockdown period.(excluding acro students) 
• Acrobatics students that miss out due to the lockdowns will receive make up classes.
• Dance Nation Academy members will receive a zoom timetable which will be used for all unforeseeable lockdowns. The details will remain the same unless advised otherwise. 
• Students will be required to login 10 minutes before class to ensure there are no technical issues. 

• All students must not attend classes if they are feeling unwell or have any of the symptoms related to Covid – 19. 
• Depending on the current health advice, studio restrictions may change.You will be updated via email. 
• All students and visitors must adhere to the studios guidelines in a cooperative manner.